Return & Refund Policy.
Clear guidance for service cancellations, billing adjustments and refunds.
Last updated: 4 November 2026
Important: CityLinks Network provides internet connectivity services, not physical retail products. The following policy applies to payments made for internet services, subject to the customer agreement and applicable Pakistani law.
1. Service cancellation
Customers who wish to discontinue a service should contact customer support and request cancellation. Any required notice period, final bill or outstanding amount will be explained according to the applicable service agreement.
2. Refund eligibility
Refund requests may be reviewed where a payment was made in error, a duplicate payment occurred, or a service was not provided for a period for which payment was collected and an adjustment is due. Eligibility depends on the facts, service records and applicable law.
3. Non-refundable charges
Charges for service already delivered, used service periods, completed installation work, equipment supplied or other clearly disclosed costs may not be refundable, except where required by applicable law or approved by CityLinks Network.
4. How to request a refund
Contact our support team with your registered customer details, payment date, amount, transaction reference and reason for the request. We may ask for reasonable supporting information to verify the payment.
5. Review and processing
We will review requests and communicate the outcome. Where a refund is approved, processing time and payment method will depend on the original payment channel and the relevant payment provider. Bank or wallet processing delays may be outside our control.
6. Billing disputes
If you believe an invoice or account balance is incorrect, contact support promptly with the relevant invoice or payment evidence so the matter can be checked.
7. Contact
For cancellation, billing or refund requests, call 0315-7304166 or email support@citylinksnetwork.com.
This website policy is a general customer-information document. Before publication, the operator should confirm that it matches its actual billing, cancellation, payment and refund procedures.