Terms & Conditions.

Last updated: 4 November 2026

1. Website information

This website is operated for CityLinks Network, the service identity of CityLinks Communication. Website content is provided for general information and may be updated without notice.

2. Packages and availability

Advertised speed tiers are indicative plan options. Availability, actual performance, upload and download speeds, monthly charges, installation fees and other conditions must be confirmed with CityLinks Network before an order is accepted.

3. Service application

Submitting an enquiry does not itself create a subscription or guarantee installation. Service activation is subject to coverage, technical feasibility, customer verification and confirmation by CityLinks Network.

4. Customer responsibilities

Customers are responsible for providing accurate information, keeping account credentials secure, using the service lawfully and ensuring that connected devices and local networks are appropriately secured.

5. Acceptable use

Customers must not use the service for unlawful activity, unauthorized access, network interference, abuse, or activity that harms other users or network operations.

6. Service performance

Internet performance may be affected by network conditions, Wi-Fi equipment, device capability, local interference, destination servers, upstream networks and other factors outside the provider's direct control.

7. Changes and suspension

Service plans, prices and operating procedures may change with appropriate customer communication where required. Services may be restricted or suspended for non-payment, misuse, maintenance or legal requirements in accordance with the customer agreement and applicable law.

8. Contact

For questions about these terms, contact support@citylinksnetwork.com or 0315-7304166.