Cancellation Policy.
Information about cancelling CityLinks internet services.
Last updated: 5 November 2026
1. Requesting cancellation
Customers wishing to discontinue their service should contact CityLinks Communication / CityLinks Network by phone or email. Please provide your registered name, account details, service address and requested cancellation date.
2. Verification and notice
Our team may verify the account holder's identity and confirm any notice requirements in the applicable service agreement. A request is treated as received once acknowledged by our team.
3. Outstanding dues
Charges for service already provided, unpaid invoices and other amounts due under the service agreement remain payable. Our team will explain any final bill.
4. Advance payments
Customers may request a review of any unused prepaid balance or advance payment. Eligibility for an adjustment or refund is assessed under our Return & Refund Policy and applicable law. Used service periods and completed work may not be refundable unless required by law.
5. Equipment returns
Where equipment was provided on a loan, rental or returnable basis, customers must coordinate its return with our team. Applicable equipment charges will be handled under the service agreement.
6. Suspension or termination by CityLinks
Where permitted by the service agreement or applicable law, CityLinks may suspend or terminate service for reasons including non-payment, misuse, fraud, safety concerns or legal requirements. Notice will be provided where appropriate.
7. Reactivation
Reactivation is subject to coverage, technical availability, account clearance and any applicable reconnection or installation charges confirmed by our team.
8. Contact us
Call 0315-7304166 or email support@citylinksnetwork.com to request cancellation.