Frequently asked questions.
Quick answers about packages, connections, billing and support.
We are here to
help you connect.
Find answers to common questions below. If you need further assistance, our team is ready to help.
Call 0315-7304166 ↗How can I get a CityLinks internet connection?+
Call our support team or send an enquiry through the Contact page. We will check coverage and technical availability at your location.
Which packages are available?+
Our listed speed options are 4 Mbps, 6 Mbps, 8 Mbps, 10 Mbps, 12 Mbps and 14 Mbps. Contact us to confirm availability in your area.
How can I check package prices?+
Call CityLinks support on 0315-7304166 for current monthly prices, installation charges and applicable fees.
Are all packages available in every area?+
Availability depends on network coverage and technical feasibility at your address. Our team will confirm before accepting your request.
How do I request a new connection?+
Contact us by phone, email or the website enquiry form. Share your name, phone number, desired package and installation address.
How can I pay my bill?+
Contact our support team to confirm the currently accepted payment methods and the correct payment reference for your account.
What should I do if my internet is not working?+
Check that your router and ONT are powered on and cables are connected securely. Restart the equipment once. If the issue continues, call support and share your registered account details.
How do I contact technical support?+
Call 0315-7304166 or email support@citylinksnetwork.com. Please share your registered phone number and a brief description of the issue.
Can I change my package?+
Package changes depend on availability, account status and plan conditions. Contact support to request an upgrade or downgrade.
How can I cancel my connection?+
Contact our team and submit a cancellation request. Please read the Cancellation Policy for details about verification, dues, advance payments and equipment returns.
How do refunds work?+
Refund requests are reviewed under our Return & Refund Policy. Contact support with your payment date, amount and transaction reference.
Where are CityLinks offices located?+
CityLinks Network office: Shop #14, Khanpur. CityLinks Communication office: Shop #10, Madina Town, Khanpur. Please call before visiting to confirm office availability.